You can also receive recall reminder alerts. For requests, you can clearly designate your preferred times, dates, locations and providers for appointments. You can track the status of your requests and view your upcoming appointments, which can help you stay organized.
You can self schedule and request primary care, mental health, audiology and optometry appointments. These can be for many reasons, from routine follow-up visits to new issues to medical concerns. You may only submit one primary care appointment request at a time. You should not use online scheduling in emergencies or for severe health concerns. If you have an emergency, you should always dial or call your local VA facility. No, submitting a request does not mean an appointment has been booked; VA schedulers review the requests and officially schedule appointments based on clinic availability.
VA Online Scheduling will not provide email reminders or notifications about appointments that are already booked for you. However, you can view a list of upcoming appointments on the home screen.
To enable VA Online Scheduling to send you emails when changes are made, tap the four-line menu icon with a silhouette in the upper right corner of the screen, and a slide-out User Menu will appear. Tap Preferences , and a pop-up Preferences box will appear. Tap Yes or No to receive emails on updates regarding your appointments and requests. If you tapped Yes, tap the bar under Email, and type in your email address.
Tap Save to save your settings. Additionally, a recall reminder notification will pop-up in VA Online Scheduling. Tap the circular arrow going counter-clockwise in the upper left corner to refresh the home screen and view the most current appointment and request information. How do I self schedule a primary care appointment through online scheduling?
First you must be a member of a PACT team to self schedule a primary care appointment. Tap the drop-down menu under Type of Care, and tap Primary Care. Tap the circle next to Schedule Myself under Scheduling Method. More information will populate below, and you will see your primary facility and VA care team based on your VA health records.
Fill out your facility, clinic, reason for appointment, preferred date, email preferences and email. Tap Schedule Appointment , and you will go to an Appointment Details screen that confirms your request has been submitted and provides an overview of the details. Tap Submit Request , and you will go to a Request Details screen that confirms your request has been submitted and provides an overview of the details.
Note that not all appointment types may be available to schedule for your location. More information will populate below. Fill out your clinic, preferred date, email preferences and email. Note that not all appointment types may be available for appointment requests at your location. No, online scheduling does not have this functionality. You should call your clinic directly if you have questions about any lab work that may need to be completed prior to your appointment.
While it may vary from facility to facility, typically you can have one primary care and two audiology, optometry and mental health appointment requests in process at a time. After that, VA must process your requests and either confirm or cancel them before you can submit additional requests. On the Home screen, you will see two lists, one of booked appointments and one of requests, which show you the status of that appointment.
To view more details, tap the specific appointment you would like to view. On the Home screen, you will see a list of booked appointments, which shows you the date, time and location of the appointment. If you had requested an appointment and it was booked by a scheduler, it will move from the Requests section and into the Appointments section as a booked appointment.
To view more details, tap the specific appointment you would like to view, and you will go to an Appointment Details screen, which provides an overview of your appointment.
When your appointment has been scheduled, to add the appointment to your calendar, tap Add to Calendar , and an. Open the file to add the appointment to your calendar. When a VA scheduler reviews your appointment request and books your appointment, you will see the request move from the Requests section of your Home screen to the Appointments section as a booked appointment. If you opted into email updates, you will also receive an email notification that your appointment has been officially booked.
VA staff should respond within the next business day but have up to five 5 calendar days to process appointment requests for primary care, audiology, optometry or outpatient mental health appointments.
On the Home screen, you will see a list of booked appointment. Tap the specific appointment you would like to cancel. You will go to an Appointment Details screen. Tap Select , and tap the reason for the cancelation.
Tap Cancel Appointment , and a pop-up Confirmation box will appear. Tap Yes , and you will go to a screen that confirms your appointment has been canceled. Below the booked appointments list on the Home screen, you will see a list of requested appointments.
VA offers a variety of health-related mobile apps for Veterans to help them take control of their health care from the palm of their hands.
Veterans with a My HealtheVet Premium account can access these apps that will either be downloaded directly to a mobile device or through a mobile-friendly website.
Find some of the most popular ones listed below, or visit the VA App Store for a full and detailed list. VA Video Connect brings together Veterans with their health care team from anywhere. It allows quick and easy health care access from any mobile or web-based device.
Stay Quit Coach creates a tailored quit plan to stop smoking. It provides tools to help with urges to smoke, and messages to help you stay smoke-free. AIMS offers education about anger and opportunities for finding support. It creates an anger management plan and has tools to manage reactions. For those without a compatible mobile device, web-based prescription refills can be found at VA.
Ask A Pharmacist can help you find a VA pharmacy close to you, understand how VA pharmacies operate and learn about the medications you take. Request refills of your refillable VA-dispensed prescriptions, scan your VA prescriptions to access prescription information, track VA prescription deliveries, view VA prescription history and access additional medication information on My HealtheVet.
Scan the square barcode on your VA prescription label s to request a refill, track delivery, or view prescription details. From either the Home screen or the Features drop-down list accessible on the horizontal navigation bar, tap Refill VA Prescriptions. A pop-up Important Information box will appear. Read the information and tap OK.
Tap Sort to view the list alphabetically by medication name or facility, or chronologically by dispensed date. Tap the arrow next to the refill on your device and you will go to a Refill Details screen. Review the information on the Refill Details screen and tap Request Refill. A pop-up Refill Confirmation box will appear asking you to confirm that you would like to refill the medication.
Tap OK to return to the home screen. If your prescription label contains a square barcode, tap Scan your VA Prescription on the home screen. Follow the on-screen instructions and tap Scan Now. If a VA dispensed medication is detected, you will be redirected to the Scan Successful screen. Tap Request Refill and a pop-up Refill Confirmation box will appear. NOTE: If the VA prescription cannot be refilled, you will receive an error message with information on why the prescription was not refillable and guidance on getting assistance.
To determine if your VA-dispensed prescription is eligible for refill, review the status. To review the status, from either the Home screen or the Features drop-down list accessible on the horizontal navigation bar, tap Refill VA Prescriptions.
Read the information, then tap OK. The prescription status indicates whether the VA prescription is active, suspended, on hold, discontinued, expired or unknown. From either the Home screen or the Features drop-down list accessible on the horizontal navigation bar, tap Track Delivery.
You will go to the Track Delivery screen that shows a list of trackable VA prescriptions. Tap Sort to view the list alphabetically by medication name or facility, or chronologically by last refill shipped. If the VA prescription was filled and mailed to you within the past 30 days, you will see the following information: Date Shipped — Date your VA prescription was shipped to you. Delivery Service — Delivery service that will deliver your VA prescription to you.
Tracking Number — The tracking number of your VA prescription. Other Prescriptions in Package — View other VA prescriptions that are included in your delivery package.
Tap the tracking number, and a pop-up box will appear to notify you that you are leaving the Rx Refill App to go to an external website. To proceed to the external website, tap Continue, and you will go to the website of the delivery service where you can see details about the delivery of your medication.
To view other VA prescriptions in your package, from either the Home screen or the Features drop-down list accessible on the horizontal navigation bar, tap Track Delivery. Tap Other Prescriptions in Package , and if other VA prescriptions were included in the package, a list will expand showing the VA prescription name, dosage, form and VA prescription details for each item in the shipment. Review the information beneath Past Shipments, which includes the date shipped, delivery service and tracking number of past shipments.
From either the Home screen or the Features drop-down list accessible on the horizontal navigation bar, tap Prescription History. You will go to the Prescription History screen that shows additional VA prescriptions, both refillable and not refillable, including a history of your refill requests.
Tap Sort to view the list alphabetically by medication name or facility, by status, or chronologically by dispensed date. From either the Home screen or the Features drop-down list accessible on the horizontal navigation bar, tap Medication Information on My HealtheVet. Tap on the link you are interested in learning about, and a pop-up box will appear to notify you that you are leaving the Rx Refill App to go to an external website.
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